Summary
Announced June 25 and generally available in July 2026, Salesforce's Agentforce Help Agent is a prepackaged autonomous customer-service agent on the Agentforce 360 Platform that deploys in minutes and uses pay-per-resolution pricing: customers are charged only when the agent resolves an issue end-to-end, with no charge if the customer asks for a human or leaves unhappy.
What changed
Salesforce made Agentforce Help Agent generally available: a prepackaged multi-channel autonomous service agent grounded on Salesforce Knowledge with prepackaged actions, deployable in minutes, billed on pay-per-resolution (charged only on autonomous end-to-end resolutions).
Why it matters
Outcome-based pricing shifts the risk of agent quality onto the vendor and ties spend to business results rather than usage, a model that could reset buyer expectations for enterprise agents and pressure usage-metered competitors.
Evidence excerpt
With pay-per-resolution pricing, you are charged when Help Agent resolves an issue autonomously, start to finish. If the customer asks for a human or walks away unhappy, there is no charge.