Summary
At Dreamforce, Salesforce unveiled AIforce, an interface layer that routes live Salesforce data, workflows, business logic, permissions, and governance into external AI surfaces such as Claude, Slack, and Amazon without opening the Salesforce UI. It is powered by a Headless Toolkit that exposes MCPs, APIs, plug-ins, and skills, with an AgentExchange partner ecosystem including Anthropic, AWS, Google, and Microsoft.
What changed
Salesforce announced AIforce (the rebranded Headless 360), a headless interface layer that exposes Salesforce data, logic, permissions, and governance to external AI agents through MCPs, APIs, plug-ins, and skills.
Why it matters
This is a large system-of-record vendor betting that agents, not its own UI, become the primary way people act on CRM data, and packaging permissions and governance so that access stays controlled. It accelerates the shift toward headless, agent-first enterprise software and makes MCP a first-class Salesforce integration path.
Evidence excerpt
AIforce brings all the enterprise knowledge inside Salesforce -- the data, workflows, business logic, semantics, permissions, security and governance -- to any AI interface.