Summary
On September 11, 2026, ahead of Dreamforce, Salesforce expanded Agentforce with seven pre-built, job-ready agents, Casey, Paige, Carter, Hunter, Marshall, Piper, and Fin, spanning roles such as customer service and IT/HR support. Six are generally available immediately; the outbound sales agent Hunter is in pilot with general availability targeted for November 2026.
What changed
Salesforce introduced seven named, renameable job-ready Agentforce agents built on Customer 360 with existing security and permissions. Casey resolves customer service issues across voice, SMS, WhatsApp, and web chat; Paige resolves IT and HR requests across Slack, portals, and existing tools. Six agents are generally available now; Hunter (outbound sales) is in pilot with GA targeted for November 2026.
Why it matters
Packaging agents as pre-built job-ready roles rather than build-your-own toolkits lowers adoption friction for enterprises and reframes the buying unit from a platform to staffed functions. It intensifies competition to own the enterprise agent layer that sits on top of existing systems of record.
Evidence excerpt
The agents are named Casey, Paige, Carter, Hunter, Marshall, Piper and Fin, and each can be renamed by customers. Six of the seven agents are generally available right now, while the outbound sales agent Hunter is in pilot and is scheduled to reach general availability in November 2026.