Summary
On September 11, 2026, ahead of Dreamforce (September 15-17), Salesforce introduced Agentforce 360: seven purpose-built, named AI agents — Casey (service), Paige (IT/HR), Carter (commerce), Hunter (outbound sales), Marshall (supply chain), Piper (pipeline), and Fin (CX) — most generally available, with Hunter piloting toward a late-2026 launch. Alongside them, Salesforce shipped a Trusted Enterprise AI Harness and AI Control Plane for registering, governing, and managing agents that persist context across months.
What changed
Salesforce announced Agentforce 360 on September 11, 2026, packaging seven role-specific named agents plus a governance and control-plane layer (identity, policy, lifecycle, cost management) for cross-platform agent operations.
Why it matters
Naming agents by job function and giving them long-lived memory reframes enterprise AI from features inside apps to a managed digital workforce, and the control-plane layer targets the real enterprise blocker: governing many agents across vendors. It positions Salesforce to sell orchestration and governance, not just individual copilots.
Evidence excerpt
Salesforce introduced Agentforce 360, a portfolio of seven named, purpose-built AI agents alongside a new governance and management layer, with Hunter (outbound sales) piloting toward a late-2026 launch.